Returns & Refunds

Last updated: 1 July 2026

Our Return Promise

We want you to be completely happy with every purchase. If something isn't right, we'll make it right — quickly and without unnecessary hassle.

Return Window

• Electronics & Gadgets — 7 days from delivery
• Accessories & Peripherals — 7 days from delivery
• Services — Refer to the individual service booking terms

Eligible Reasons for Return

• Item received is defective or damaged
• Wrong item delivered
• Item is significantly different from the description on the website
• Missing parts or accessories

Items Not Eligible for Return

• Items that have been used, damaged by the customer, or modified
• Items returned without original packaging, tags, or accessories
• Software, digital downloads, and activated SIM cards
• Perishable goods or hygiene-sensitive items (earbuds, headsets) once opened
• Items marked as "Final Sale" or "Non-Returnable" on the product page

How to Initiate a Return

1. Log in to your TrueHub account and go to Dashboard → Orders
2. Select the order and click "Return Item"
3. Choose the item(s) and reason for return
4. Schedule a pickup — our team will collect the item from your doorstep at no charge
5. Once we receive and inspect the item, your refund will be processed

Alternatively, email us at returns@truehub.in with your order ID and reason.

Refund Timeline

Exchange Policy

If you'd prefer an exchange over a refund, we'll arrange it for the same product (different size/colour) or a product of equal value, subject to availability.

Damaged in Transit

If your item arrives damaged, take photos immediately, do not use the item, and report it to us within 48 hours of delivery at support@truehub.in or via WhatsApp. We'll arrange a replacement at no extra cost.

Need Help?

Our support team is available Monday–Saturday, 10am–7pm IST.

• Email: support@truehub.in
• WhatsApp: +91-9000000000